Field Service Manager – Technician Growth & Ops

Terminix; Florida, United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits start day 1

Rentokil family of companies

Job summary

Terminix in New York—Town of Florida area—seeks a staffing leader to oversee technician recruiting, hiring, and ongoing training to maximize technician success and customer satisfaction. You will review performance, coach teams, and coordinate branch schedules to ensure service excellence across routes.

You will also manage safety, licensing, and inventory, while traveling within assigned territory to fill staffing gaps and support growth.

Qualifications

• Adept at solving problems and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance (via ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards are met and regulatory compliance.
• Monitor and maintain inventory levels of pest/termite control and home services products.

Skills

Problem solving

Leadership

Math aptitude

Communication

Rapport building

Education

High school diploma

Job description

Terminix in New York—Town of Florida area—seeks a staffing leader to oversee technician recruiting, hiring, and ongoing training to maximize technician success and customer satisfaction. You will review performance, coach teams, and coordinate branch schedules to ensure service excellence across routes.

You will also manage safety, licensing, and inventory, while traveling within assigned territory to fill staffing gaps and support growth.