Field Service Manager: Lead Teams, Drive Quality & Growth

Mobile Modular Management Corporation; Elkhart (IN); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Great place to work

Wellness resources for mental health

Vacation and holidays (10 days + 2)

Flexible benefit options

401(k) with company match

Company-paid life insurance

DailyPay

HSA

FSA

EAP

Pet Insurance

Job summary

Mobile Modular Management Corporation seeks a Field Service Manager to lead service teams, work closely with sales and operations, and ensure quality and customer satisfaction in field operations.

You will spend significant time in the field with technicians and sales staff, while coordinating with internal teams to ensure code compliance and effective information flow. Strong leadership and customer-focus are essential.

Qualifications

• Experience leading field service teams and coordinating with sales, inventory, and operations.
• Strong written and verbal communication with ability to document and communicate quality issues.
• Demonstrated ability to manage multiple tasks and motivate a team to meet goals.
• Proven track record of customer-focused problem solving in a field setting.

Responsibilities

• Delegate tasks, set objectives, monitor progress, and measure team performance.
• Track field quality using monthly reports and document issues.
• Maintain positive customer interactions to uphold the company reputation.
• Document customer feedback from service calls to verify satisfaction.
• Split time between field work with sales/ technicians and coordination.
• Collaborate with QA inspectors to capture quality issues in plant and field.
• Coordinate with project managers and sales for service opportunities.
• Verify code compliance with Production Scheduler and local agencies.
• Act as a technical resource for Inventory Center and stay current on codes.
• Conduct development discussions and build development plans for team.
• Maintain fleet records and manage up to 20 service vehicles and trailers.
• Perform other duties as assigned.

Skills

Team leadership

Customer focus

Communication

Problem solving

Time management

Detail oriented

Driver's license

Microsoft Office

Spanish speaking (nice to have)

Tools

Microsoft Office

Job description

Mobile Modular Management Corporation seeks a Field Service Manager to lead service teams, work closely with sales and operations, and ensure quality and customer satisfaction in field operations.

You will spend significant time in the field with technicians and sales staff, while coordinating with internal teams to ensure code compliance and effective information flow. Strong leadership and customer-focus are essential.