Field Service Manager, Semiconductor Equipment Lead

Veeco Instruments Inc.; United States; On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts

Commuter Benefits

Life and Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco Instruments Inc. in the United States is seeking an experienced Field Service Operations Manager to lead installed base performance, installations, maintenance, and service contracts at key customer sites.

You will supervise field service engineers, plan budgets, train staff, ensure on-time delivery, and drive year-over-year service revenue growth while maintaining strong customer satisfaction. The role emphasizes 70% day-to-day operations and 30% strategic planning, with travel to

Qualifications

• Bachelor's degree in a technical field and a minimum of 5 years of experience managing operational field service and/or customer relation teams in the semiconductor capital equipment industry.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Direct and oversee field services activities including safety and quality installed base performance at key customer sites.
• Plan and develop policies and procedures for on-site installation, testing, maintenance, and troubleshooting; develop methods, guidelines, and policies to facilitate efficient service delivery.
• Ensure all field service projects are completed within budget/deadline to meet customer needs.
• Oversee the scheduling and training of all aspects for field service representatives including skill level, customer site requirement and company policies.
• Handle service contracts and direct support services to meet all customer contractual obligations and commitments.
• Provide leadership, direction, and continuity in field service operations, staffing/manpower optimization and forecast data.
• Manage recruitment, orientation, training, evaluation, and development of personnel including administrative and expense control monitoring.
• Ensure customer sites meet standards and metrics with active participation in corrective action programs.
• Maintain direct contact with customers through daily and weekly on-site meetings to ensure satisfaction and timely resolution of issues.
• Lead continuous profitable growth year after year through innovative, repeatable, scalable, and cost-effective solutions.

Skills

Leadership

Communication

Influencing

Coaching

Travel

Education

Bachelor's degree in a technical field

Job description

Veeco Instruments Inc. in the United States is seeking an experienced Field Service Operations Manager to lead installed base performance, installations, maintenance, and service contracts at key customer sites.

You will supervise field service engineers, plan budgets, train staff, ensure on-time delivery, and drive year-over-year service revenue growth while maintaining strong customer satisfaction. The role emphasizes 70% day-to-day operations and 30% strategic planning, with travel to