Field Service Manager — Semiconductor Equipment

Veeco Instruments Inc.; Phoenix (AZ); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Commuter Benefits

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco Instruments Inc. in Phoenix, AZ seeks a Manager, Field Service to lead installed base performance, manage installations, maintenance, contracts, and billable services for key customer sites.

The role blends day-to-day operations (about 70%) with strategic planning (about 30%), driving services revenue YoY. You will supervise Field Service Engineers, oversee scheduling and training, manage contracts, and ensure customer satisfaction while maintaining safety and quality standards.

Qualifications

• Bachelor's degree in a technical field and at least 5 years in managing field service and customer relations teams.
• Experience managing a key customer site is a plus.
• Equivalent combination of education and experience considered.

Responsibilities

• Direct and oversee field services at key customer sites.
• Plan policies for on-site installation, testing, maintenance and troubleshooting.
• Ensure field service projects meet budgets and deadlines.
• Oversee scheduling and training of field service reps.
• Handle service contracts and direct support services.
• Provide leadership in field service operations and staffing.
• Recruit, train, and develop personnel and control expenses.
• Ensure customer sites meet standards with corrective actions.
• Maintain contact with customers through on-site meetings.
• Lead profitable growth with repeatable, scalable solutions.
• Manage manpower utilization and time targets.

Skills

Leadership

Communication

Influence

Mentoring

Adaptability

Travel 50%

Education

Bachelor's degree in a technical field

Job description

Veeco Instruments Inc. in Phoenix, AZ seeks a Manager, Field Service to lead installed base performance, manage installations, maintenance, contracts, and billable services for key customer sites.

The role blends day-to-day operations (about 70%) with strategic planning (about 30%), driving services revenue YoY. You will supervise Field Service Engineers, oversee scheduling and training, manage contracts, and ensure customer satisfaction while maintaining safety and quality standards.