Senior Semiconductor Field Service Lead — Travel‑Heavy

Fabworx Solutions; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Company Bonus Program

401(k) with Company Matching

Flexible Scheduling Options for Family

Medical, Dental, and Vision Insurance

Parental and Family Leave

Short-Term and Long-Term Disability

Life Insurance

Health Savings Accounts and Flexible

Job summary

Fabworx Solutions, based in Austin, TX, seeks an experienced Semiconductor Field Service Manager to lead field service efforts, coordinate installations, and drive continuous service improvements. You will act as the primary escalation point for technical issues and collaborate with global teams for investigations and product deployments.

The role requires hands-on involvement, travel across the US and internationally, and oversight of PVD/CVD, RTP, Etch, and Epi processes on

Qualifications

• 10 years of semiconductor equipment experience in field service, applications engineering, customer engineering, or manufacturing support.
• Experience leading field service teams, technical projects, or engineering groups is strongly preferred.
• Extensive experience troubleshooting semiconductor capital equipment in a high-volume manufacturing environment.
• Strong working knowledge of semiconductor robotics, wafer handling systems, vacuum systems, motion control, electrical systems, pneumatics, and precision mechanical assemblies.
• Hands-on experience supporting Endura, Centura, or Producer platforms is highly preferred.
• Experience supporting PVD, CVD, RTP, Etch, and Epi process tools.
• Demonstrated ability to lead complex technical investigations and perform structured root cause analysis.
• Strong project management and organizational skills.

Responsibilities

• Serve as the primary technical escalation point for complex customer issues requiring advanced troubleshooting and root cause analysis.
• Maintain an active hands-on role by supporting critical installations, major equipment upgrades, complex troubleshooting efforts, and new product introductions when required.
• Develop field service strategies, standard operating procedures, training, and best practices to improve safety, quality, efficiency, and customer satisfaction.
• Coordinate field resources, travel schedules, staffing priorities, and project execution across multiple customer sites.
• Build and maintain strong customer relationships.
• Lead root cause investigations for field performance issues and ensure corrective and preventive actions are effectively implemented.
• Monitor field service metrics, equipment reliability, customer satisfaction, response times, and overall service performance.
• Support worldwide customer sites as needed, including sister fabs and strategic customer projects.

Skills

Field service leadership

Root cause analysis

Project management

Communication skills

Willingness to travel

Tools

Endura

Centura

Producer

PVD

CVD

RTP

Etch

Epi tools

Robotics knowledge

Job description

Fabworx Solutions, based in Austin, TX, seeks an experienced Semiconductor Field Service Manager to lead field service efforts, coordinate installations, and drive continuous service improvements. You will act as the primary escalation point for technical issues and collaborate with global teams for investigations and product deployments.

The role requires hands-on involvement, travel across the US and internationally, and oversight of PVD/CVD, RTP, Etch, and Epi processes on