Field Service Manager - Mission-Critical Tech & Team Lead

Elbit Systems of America, LLC; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Elbit Systems of America, LLC seeks a Field Service Manager in the United States, Arizona, Tucson region. The role leads a team of Field Service Technicians to ensure service delivery excellence, customer satisfaction, and alignment with program objectives.

Responsibilities include prioritizing work, coaching staff, ensuring safety and quality, and coordinating with program management, engineering, and logistics to minimize downtime and meet contractual commitments.

Qualifications

• Bachelor's degree in engineering or related discipline (or equivalent experience).
• 5+ years of field service/engineering experience; 2+ years in management.
• Experience managing technical personnel in defense/avionics/mission systems environments.

Responsibilities

• Lead one or more field service teams; set short-term priorities and allocate resources.
• Coach, train, and develop team members; drive performance.
• Align service objectives with program goals; ensure contractual commitments and readiness.
• Provide technical guidance; escalate and resolve field issues affecting mission capability.
• Identify problems, drive root-cause analysis, and implement continuous improvement.
• Communicate decisions and program information clearly to technicians and customer counterparts.

Skills

Leadership

Business acumen

Technical & operational expertise

Problem solving

Interpersonal skills

Education

Bachelor's degree in engineering

5+ years of relevant experience

2+ years of formal management experience

Defense/avionics/mission systems experience

Job description

Elbit Systems of America, LLC seeks a Field Service Manager in the United States, Arizona, Tucson region. The role leads a team of Field Service Technicians to ensure service delivery excellence, customer satisfaction, and alignment with program objectives.

Responsibilities include prioritizing work, coaching staff, ensuring safety and quality, and coordinating with program management, engineering, and logistics to minimize downtime and meet contractual commitments.