Field Service Manager: Lead, Train & Rapid Issue Resolution

Socket.dev; Town of Florida (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Guardian Fueling Technologies seeks a Service Manager to lead the service team at the branch, ensuring timely responses to customer calls and solving issues on the first visit. The role emphasizes leadership, budgeting, and process improvement within a field services context.

Responsibilities include supervising technicians, maintaining training programs, managing service billing, and driving customer satisfaction while upholding OSHA and company procedures.

Qualifications

• OSHA and Guardian Fueling Technologies procedures compliance
• Leadership and people management experience
• Strong customer service orientation

Responsibilities

• Supervise service technicians and maintain training programs
• Resolve customer concerns quickly and ensure first-trip problem resolution
• Manage department budget and service billing processes
• Maintain service records and ensure IVR compliance
• Coordinate with vendors and manage start-up projects for service calls
• Schedule training and solicit service contracts
• Oversee equipment/vehicle inventory and maintain a professional image
• Participate in weekly service manager calls

Job description

Guardian Fueling Technologies seeks a Service Manager to lead the service team at the branch, ensuring timely responses to customer calls and solving issues on the first visit. The role emphasizes leadership, budgeting, and process improvement within a field services context.

Responsibilities include supervising technicians, maintaining training programs, managing service billing, and driving customer satisfaction while upholding OSHA and company procedures.