Field Service Manager

Confidential; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidential is seeking a Field Service Manager to lead a team delivering generator maintenance and emergency response services. You will ensure assets are well-maintained, ready for emergency activation, and performing at peak levels while managing customer relationships and safety standards.

You will mentor technicians, optimize scheduling, and drive service performance to meet budget and KPI targets, with hands-on troubleshooting and strong documentation.

Qualifications

• 5+ years in field service with 2+ years in a leadership role.
• Experience with generator systems maintenance and repair.
• Technical degree or relevant certification preferred but not required.
• Proficient with scheduling software and service platforms; strong Excel/Word skills.
• Valid driver’s license with clean driving record.
• Certifications in safety or field service management are a plus.

Responsibilities

• Recruit, manage, and mentor technicians, ensuring training and performance.
• Oversee safe operation, maintenance, and security of vehicles and equipment.
• Schedule and manage maintenance and repairs for timely completion and satisfaction.
• Provide troubleshooting on-site and remotely.
• Build strong client relationships with exceptional service and documentation.
• Uphold safety, quality, and regulatory compliance.
• Track service metrics and address underperformance.
• Support budgeting and cost controls to meet financial and KPI targets.

Skills

Leadership

Field service

Customer relations

Education

Technical degree or cert

Tools

Scheduling software

Service management platforms

Excel

Word

Job description

The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.

Key Responsibilities

• Recruit, manage, and mentor technicians, ensuring effective training and performance
• Oversee the safe operation, maintenance, and security of vehicles, equipment, and site
• Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction
• Provide troubleshooting assistance on-site and remotely
• Build strong client relationships with exceptional service, communication, and documentation
• Uphold service quality standards and compliance with safety regulations
• Track and analyze service performance metrics, addressing underperformance
• Support budgeting and cost controls to achieve financial and KPI targets

Requirements

• At least 5 years of field service experience, including 2+ years in a leadership role
• Proficient in the maintenance and repair of generator systems or similar equipment
• A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory
• Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.
• Relevant certifications in safety, technical fields, or field service management are a plus
• Must have a valid driver’s license and a clean driving record