Service Operations Manager

Guardian-Fueling-Technologies; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401K match

Paid holidays

Paid vacation

Job summary

Guardian Fueling Technologies is seeking a Service Manager to lead the service team and manage the department to meet strategic goals. Responsibilities include coordinating training, enforcing safety, and ensuring top customer satisfaction with rapid issue resolution.

The role also covers budgeting, service billing oversight, vendor programs, and coordination with the branch leadership to maintain Guardian’s professional image. Benefits are provided for eligible staff.

Qualifications

• Must supervise service technicians and develop training programs.
• Ability to quickly resolve customer concerns and issues.
• Promote Guardian Fueling Technologies guarantees when customers are not satisfied.
• Maintain accurate customer service records.
• Ensure technicians follow customer directions and IVR rules.

Responsibilities

• Lead the service team to meet goals per mission and financial plans.
• Oversee recruitment, hiring, discipline, motivation, training, and retention.
• Manage equipment/vehicle inventories to support first-trip service calls.
• Approve service accounts payable with Guardian Finance Dept. and file startup reports.
• Schedule customer training and support construction in start-ups.
• Manage service projects and assist sales with equipment questions.

Skills

Supervise technicians

Training development

Customer issue resolution

IVR compliance

Job description

Guardian Fueling Technologies is seeking a Service Manager to lead the service team and manage the department to meet strategic goals. Responsibilities include coordinating training, enforcing safety, and ensuring top customer satisfaction with rapid issue resolution.

The role also covers budgeting, service billing oversight, vendor programs, and coordination with the branch leadership to maintain Guardian’s professional image. Benefits are provided for eligible staff.