Field Service Manager: Lead Tech Teams & Customer Success

EchoStar; Nitro (WV); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health perks

401(k) Plan with company match

ESPP

Career opportunities

Flexible time away plan

Job summary

EchoStar is hiring a Field Service Manager in Nitro, WV to lead the Field Service Technician team, coach performance, and ensure 100% customer satisfaction. The role emphasizes safety, training, and strong communication with field staff and customers.

You will direct, coach, and develop technicians, conduct on-site inspections, and manage fleet and safety processes. The position offers competitive pay and opportunities for advancement.

Qualifications

• Ability to lead, develop, mentor, and coach field teams.
• Ability to read and interpret safety rules and procedures.
• Ability to write reports and correspondence.
• Excellent presentation and communication skills.
• Physically capable of lifting up to 75 pounds and climbing ladders.

Responsibilities

• Direct, coach, and develop technicians to achieve top customer service.
• Train installers on new processes, procedures, and technologies.
• Conduct on-site inspections to coach quality and safety.
• Improve team performance by hands-on leadership with technicians.
• Manage fleet processes including vehicle maintenance and upkeep.
• Address escalated customer or employee issues.

Skills

Leadership

Coaching

Safety rules

Reporting

Communication

Physical stamina

Ladder safety

Flexible hours

Job description

EchoStar is hiring a Field Service Manager in Nitro, WV to lead the Field Service Technician team, coach performance, and ensure 100% customer satisfaction. The role emphasizes safety, training, and strong communication with field staff and customers.

You will direct, coach, and develop technicians, conduct on-site inspections, and manage fleet and safety processes. The position offers competitive pay and opportunities for advancement.