Field Service Development Manager — Lead Tech Coaching

Sunstate Equipment Co., LLC; Southlake (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company gear

Bonus incentives

Free equipment rental

My Holiday

Insurance after month

401k match

Job summary

Sunstate Equipment Co. seeks a field‑based coaching and development leader to elevate technician performance across our service network. You will mentor technicians during live repairs, reinforce diagnostic processes, and champion safety and quality on every job.

You will partner with branch leadership to align technician development with operational goals such as first‑time‑fix rate and efficiency, while maintaining a strong field presence and traveling between locations as needed.

Qualifications

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems
• Proven ability to coach and develop technicians in field or shop environments
• Strong knowledge of construction equipment systems, repair practices, and safety standards
• Ability to read and interpret technical schematics and translate complex issues into practical guidance
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority
• Ability to work independently in field environments with frequent travel between locations

Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance

Skills

Mgmt experience

Senior technician

Coaching

Equipment knowledge

Tech schematics

Communication

Travel readiness

Job description

Sunstate Equipment Co. seeks a field‑based coaching and development leader to elevate technician performance across our service network. You will mentor technicians during live repairs, reinforce diagnostic processes, and champion safety and quality on every job.

You will partner with branch leadership to align technician development with operational goals such as first‑time‑fix rate and efficiency, while maintaining a strong field presence and traveling between locations as needed.