Field Service Manager

RDO Equipment Co.; Tucson (AZ); Presencial; USD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus potential

Benefits package

Resumo da vaga

RDO Equipment Co. is seeking a Field Service Manager in Tucson, AZ to lead field operations, ensuring technicians are deployed efficiently and customer needs are met with excellence.

You will manage work orders, dispatch workflows, and deliver top-notch service while guiding a team, maintaining customer relationships, and driving process improvements. A comprehensive benefits package accompanies the role.

Qualificações

• Leadership abilities to lead a field team.
• Strong customer service orientation and relationship building.
• Technological proficiency and quick learning of new systems.
• Clear written and verbal communication.

Responsabilidades

• Manage work orders: open/close, track progress in internal systems.
• Dispatching and workflow management: assign technicians and optimize schedules.
• Deliver top-notch service to customers during the repair process.
• Communicate clearly with team and customers to keep operations aligned.
• Lead and develop a team of technicians, addressing issues and growth.
• Build strong customer relationships and ensure a world-class customer experience.

Conhecimentos

Leadership

Customer Service

Tech-Savvy

Communication

Pace

Work Authorization

Descrição da vaga

Job Details

Posting Details

• Posted on November 4, 2026

Locations

Showing 1 location Tucson, AZ 85706, USA

• -Management
• Full-Time
• Requisition #: FIELD018831

Description

As a Field Service Manager, you’ll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships and keep workflows efficient. If you’re passionate about leadership and service excellence, this role is built for you.

What's in it For You:

• $70,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace:You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Team-first store: We are dedicated to helping each other succeed in Tucson. Together, we help our customers grow.
• High tenure: We have a lot of experienced and tenured employees in Tucson. Turnover is minimal in this store.
• A high-performing team: Our sales, service and parts teams are very high achieving. Our service department, in particular, consistently ranks highly within the company.
• Team member appreciation: We have an annual Christmas party with the surrounding Arizona locations and celebrate birthday and anniversary lunches for each team member.
• Community engagement: We are highly involved in the community. Examples include serving on area boards, sponsoring local athletic programs and supporting high school pit crew competitions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.