Field Service Manager

Foley Power Solutions; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with matching

Full insurance benefits

Holiday, PTO, and Parental Leave

Job summary

Foley Power Solutions in the United States seeks a Field Service Manager to lead our field service team, schedule work, and ensure high-quality customer interactions. You will direct technicians in the field while prioritizing safety and efficiency, with travel for training and cross-location support.

The role emphasizes strong communication with customers, supervision of service delivery, and maintaining a productive work environment.

Qualifications

• Previous employee management in a service department.
• Excellent communication and customer service experience.
• Experience or knowledge of heavy equipment.
• Experience working in a service department.

Responsibilities

• Ensure work is performed safely
• Develop schedule to meet customer needs
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have necessary training and tools needed
• Review work orders and their status
• Travel is required for training and/or to assist at other locations

Skills

Employee management

Customer service

Heavy equipment knowledge

Service department experience

Job description

If you enjoy taking care of customers and leading a team, consider joining us as a Field Service Manager. You will be directly involved in the day-to-day success of the equipment service department, scheduling work, communicating with customers and directing the work of technicians in the field. Your focus will be on our customers and our technicians with the goal of providing superior customer service and fostering a great work environment.

What You Will Do in This Role:

• Ensure work is performed safely
• Develop schedule to meet customer needs
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have necessary training and tools needed
• Review work orders and their status
• Travel is required for training and/or to assist at other locations

Our Ideal Candidate:

• Previous employee management
• Excellent communication and customer service experience
• Experience or knowledge of heavy equipment
• Experience working in a service department

What Will Put You Ahead:

• Previous employee management in a service department

What We Can Offer You:

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com.

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].

• At this time Foley does not participate in any Visa sponsorship programs.