Field Service Manager: Lead Techs, Drive Excellence

Foley Equipment; Salina (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Insurance

Paid time off

Parental leave

Job summary

Foley Industries – Foley Equipment is seeking a Field Service Manager in Kansas to lead the equipment service team and ensure outstanding customer service. You will schedule daily work, guide technicians in the field, and maintain strong communication with customers on repairs, pricing, and progress.

The role emphasizes safety, training, and coordinating travel for training or support at other locations, with a focus on fostering a positive work environment and exceptional service delivery.

Qualifications

• Previous employee management
• Excellent communication and customer service experience
• Experience or knowledge of heavy equipment
• Experience working in a service department

Responsibilities

• Schedule work to meet customer needs and ensure timely service
• Direct the work of technicians in the field
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure work is performed safely
• Review work orders and their status
• Travel is required for training and/or to assist at other locations

Skills

Employee management

Customer service

Heavy equipment knowledge

Service department experience

Job description

Foley Industries – Foley Equipment is seeking a Field Service Manager in Kansas to lead the equipment service team and ensure outstanding customer service. You will schedule daily work, guide technicians in the field, and maintain strong communication with customers on repairs, pricing, and progress.

The role emphasizes safety, training, and coordinating travel for training or support at other locations, with a focus on fostering a positive work environment and exceptional service delivery.