Field Service Manager

Foley Equipment; Salina (KS); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Insurance

Paid time off

Parental leave

Résumé du poste

Foley Industries – Foley Equipment is seeking a Field Service Manager in Kansas to lead the equipment service team and ensure outstanding customer service. You will schedule daily work, guide technicians in the field, and maintain strong communication with customers on repairs, pricing, and progress.

The role emphasizes safety, training, and coordinating travel for training or support at other locations, with a focus on fostering a positive work environment and exceptional service delivery.

Qualifications

• Previous employee management
• Excellent communication and customer service experience
• Experience or knowledge of heavy equipment
• Experience working in a service department

Responsabilités

• Schedule work to meet customer needs and ensure timely service
• Direct the work of technicians in the field
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure work is performed safely
• Review work orders and their status
• Travel is required for training and/or to assist at other locations

Connaissances

Employee management

Customer service

Heavy equipment knowledge

Service department experience

Description du poste

If you enjoy taking care of customers and leading a team, consider joining us as a Field Service Manager. You will be directly involved in the day-to-day success of the equipment service department, scheduling work, communicating with customers and directing the work of technicians in the field. Your focus will be on our customers and our technicians with the goal of providing superior customer service and fostering a great work environment.

What You Will Do In This Role

• Ensure work is performed safely
• Develop schedule to meet customer needs
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have necessary training and tools needed
• Review work orders and their status
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate

• Previous employee management
• Excellent communication and customer service experience
• Experience or knowledge of heavy equipment
• Experience working in a service department

What Will Put You Ahead

• Previous employee management in a service department

What We Can Offer You

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com.

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].

• At this time Foley does not participate in any Visa sponsorship programs.