Field Service Manager: Lead Tech Team & Client Solutions

Bobcat of Indy; Glenns Valley (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Boot and Safety Glasses Reimbursement

Christmas Savings Program

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Critical Care and Accident Insurance

Employee Assistance Program

Paid Training

Advancement opportunities

Family friendly company

Job summary

Bobcat of Indy in Indiana is seeking a Field Service Manager to oversee Field Service Operations for the division, ensuring efficient, profitable, and well-organized service.

You will coordinate service activities, mentor technicians on site work, manage warranty processes, and collaborate with store service managers and parts teams to deliver timely support and strong customer relationships. This role requires leadership, strategic planning, and hands-on problem solving.

Qualifications

• Strong organizational skills are required.
• People management experience is required.
• Fleet management knowledge is essential.
• Proficient computer and systems knowledge.
• 3-5 years of dealership field service experience.
• Ability to lift up to 20 lbs occasionally.
• Two year technical degree preferred.
• Experience as a service writer with dispatch is a plus.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Coordinates, monitors and improves field service activities for the division.
• Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.
• Ensures field services are effective and customers requirements are met.
• Strong working knowledge of Bobcat equipment operations and mechanical functions.
• Provide direction and leadership required to achieve professional technical services, profitability and quality standards.
• Works with store service managers and parts personnel to provide timely support for field service technicians.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.
• Maintain growth of the department.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty performed in the field to ensure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement requests sent to the warranty admin.
• Interact with field service personnel in repair circumstances and provides the instruction and coaching necessary to develop diagnostic, safe, clean, efficient and effective high-quality work.
• Coordinate and collaborate with technicians and parts teams to maintain an accurate inventory.
• Coordinate and manage weekly cycle counts, truck cleaning, and parts restocking.

Skills

Strong organizational skills

People management experience

Fleet management knowledge

Good computer and systems knowledge

3-5 years of dealership field service

Ability to lift up to 20 lbs

Bilingual English/Spanish (preferred)

Education

Two year technical degree

Job description

Bobcat of Indy in Indiana is seeking a Field Service Manager to oversee Field Service Operations for the division, ensuring efficient, profitable, and well-organized service.

You will coordinate service activities, mentor technicians on site work, manage warranty processes, and collaborate with store service managers and parts teams to deliver timely support and strong customer relationships. This role requires leadership, strategic planning, and hands-on problem solving.