Service Manager - Heavy Equipment & Team Leadership

Wiese Usa, Inc.; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Wiese USA is seeking a seasoned Service Manager to lead our service department at a large material handling equipment dealership in Indianapolis. You will manage daily service operations, drive technician performance, and cultivate a culture of accountability while delivering exceptional customer service.

The ideal candidate will have 4+ years in service management, strong leadership and communication skills, and a proven ability to grow service revenue and ensure safety compliance across the

Qualifications

• 4+ years of experience in service management, preferably within material handling equipment or related industries.

Responsibilities

• Provide leadership and direction to all team members in the service branch.
• Recruit, train, coach, and develop service team members while building an engaged, accountable team.
• Oversee daily service operations including scheduling, dispatching, work order management, and technician productivity.
• Monitor KPIs such as labor sales, efficiency, productivity, and departmental profitability; manage budgets and expenses.
• Drive customer satisfaction by delivering timely, professional service and maintaining strong customer relationships.

Skills

Leadership

Team development

Customer service

Budget management

Safety culture

Operational excellence

Communication

Problem solving

Tools

MS Office

Service management software

Job description

Wiese USA is seeking a seasoned Service Manager to lead our service department at a large material handling equipment dealership in Indianapolis. You will manage daily service operations, drive technician performance, and cultivate a culture of accountability while delivering exceptional customer service.

The ideal candidate will have 4+ years in service management, strong leadership and communication skills, and a proven ability to grow service revenue and ensure safety compliance across the