Service Manager: Equipment Services & Team Leadership

Paycom; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Bobcat of San Antonio is seeking a Service Manager to efficiently oversee all aspects of the Service Department, ensuring courteous, high-quality service and maximum efficiency. You will coordinate activities, work with sales and other departments, and drive profitability through effective service operations.

The role requires strong mechanical knowledge, diagnostics, and leadership, with responsibilities ranging from scheduling to staff development and policy communication.

Qualifications

• Mechanical aptitude and understanding of equipment operation.
• Strong diagnostic skills with minimal supervision.
• Customer-service oriented with professional communication.

Responsibilities

• Schedule service work and assign to technicians; ensure customer satisfaction.
• Oversee service tickets (customer, internal, warranty) with timely, profitable completion.
• Hire, train, and lead service staff; conduct performance reviews.

Skills

Mechanical aptitude

Diagnostic skills

Customer service orientation

Supervisory experience

Education

High school diploma or equivalent

Job description

Bobcat of San Antonio is seeking a Service Manager to efficiently oversee all aspects of the Service Department, ensuring courteous, high-quality service and maximum efficiency. You will coordinate activities, work with sales and other departments, and drive profitability through effective service operations.

The role requires strong mechanical knowledge, diagnostics, and leadership, with responsibilities ranging from scheduling to staff development and policy communication.