Global Field Service Director — On-Site Leadership

Maverick Group US; Kankakee (IL); On-site; USD 120,000 - 130,000; Full time

Job summary

Maverick Group US in Kankakee, IL seeks a Field Service Manager to lead the Field Service Department, overseeing three Assistant Managers for North America, International, and a specialty product line. The role demands fast-paced, high-accountability leadership and strong cross-functional coordination with technical support, engineering, parts, and scheduling teams.

You will drive service operations to meet customer commitments, support technicians, and adapt priorities to urgent needs.

Qualifications

• 5+ years in field service, technical service, or service operations.
• Experience managing field service teams.
• Ability to lead large technician populations in high-urgency environments.
• Strong leadership, communication, and organizational skills.
• Excellent listening skills; translate leadership expectations to technicians and customers.
• Experience with cross-functional coordination.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Provide leadership and direction for Field Service Department and three Assistant Managers.
• Ensure field service operations are coordinated to meet customer commitments.
• Support technicians and align priorities across teams.
• Collaborate with technical support, engineering, parts, and scheduling.
• Manage high-urgency, reactive service environment.

Skills

Leadership

Communication

Organizational

Problem-solving

Listening

Escalation management

Cross-functional collaboration

Prioritization

Team management

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

Maverick Group US in Kankakee, IL seeks a Field Service Manager to lead the Field Service Department, overseeing three Assistant Managers for North America, International, and a specialty product line. The role demands fast-paced, high-accountability leadership and strong cross-functional coordination with technical support, engineering, parts, and scheduling teams.

You will drive service operations to meet customer commitments, support technicians, and adapt priorities to urgent needs.