Field Service Manager

Bobcat of Indy

Glenns Valley (IN)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Health, Vision, and Dental Insurance

Boot and Safety Glasses Reimbursement

Christmas Savings Program

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Critical Care and Accident Insurance

Employee Assistance Program

Paid Training

Advancement opportunities

Family friendly company

Job summary

Bobcat of Indy in Indiana is seeking a Field Service Manager to oversee Field Service Operations for the division, ensuring efficient, profitable, and well-organized service.

You will coordinate service activities, mentor technicians on site work, manage warranty processes, and collaborate with store service managers and parts teams to deliver timely support and strong customer relationships. This role requires leadership, strategic planning, and hands-on problem solving.

Qualifications

Strong organizational skills are required.
People management experience is required.
Fleet management knowledge is essential.
Proficient computer and systems knowledge.
3-5 years of dealership field service experience.
Ability to lift up to 20 lbs occasionally.
Two year technical degree preferred.
Experience as a service writer with dispatch is a plus.
Bilingual English/Spanish preferred but not required.

Responsibilities

Coordinates, monitors and improves field service activities for the division.
Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.
Ensures field services are effective and customers requirements are met.
Strong working knowledge of Bobcat equipment operations and mechanical functions.
Provide direction and leadership required to achieve professional technical services, profitability and quality standards.
Works with store service managers and parts personnel to provide timely support for field service technicians.
Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.
Maintain growth of the department.
Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
Responsible for all warranty performed in the field to ensure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement requests sent to the warranty admin.
Interact with field service personnel in repair circumstances and provides the instruction and coaching necessary to develop diagnostic, safe, clean, efficient and effective high-quality work.
Coordinate and collaborate with technicians and parts teams to maintain an accurate inventory.
Coordinate and manage weekly cycle counts, truck cleaning, and parts restocking.

Skills

Strong organizational skills

People management experience

Fleet management knowledge

Good computer and systems knowledge

3-5 years of dealership field service

Ability to lift up to 20 lbs

Bilingual English/Spanish (preferred)

Education

Two year technical degree

Job description

Career Opportunities with Bobcat of Indy

Careers At Bobcat of Indy

Current job opportunities are posted here as they become available.

Bobcat of Indy is a full-service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Indy offers parts as well as both mobile and shop service, and a full line of concrete supplies.

Bobcat of Indy is lookingfor a Field Service Manager to oversee the Field Service Operations for the division. This position will maintain an efficient, profitable, and organized department. If you are confident, you can provide quality field service in a timely manner for both customer and company equipment, we'd like to get to know you!

Responsibilities

Coordinates, monitors and improves field service activities for the division.

Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.

Ensures field services are effective and customers requirements are met.

Strong working knowledge of Bobcat equipment operations and mechanical functions

Solid field service knowledge and functionalities

Provide direction and leadership required to achieve professional technical services, profitability and quality standards.

Works with store service managers and parts personnel to provide timely support for field service technicians.

Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.

Maintain growth of the department.

Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.

Responsible for all warranty performed in the field to ensure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement requests sent to the warranty admin.

Interact with field service personnel in repair circumstances and provides the instruction and coaching necessary to develop diagnostic, safe, clean, efficient and effective high-quality work.

Coordinate and collaborate with technicians and parts teams to maintain an accurate inventory.

Coordinate and manage weekly cycle counts, truck cleaning, and parts restocking.

Qualifications

Strong organizational skills.

People management experience is required.

Fleet Management knowledge is essential.

Good computer and systems knowledge.

3-5 years of related experience in a dealership environment.

Ability to occasionally lift up to 20 lbs.

Preference given for 2 year technical degree.

Prior experience as a service writer with dispatch experience preferred.

Bilingual English/Spanish preferred but not required.