Field Service Leader: Growth, Safety & Excellence

Honeywell International, Inc.; Trenton (NJ); On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

PTO

Parental Leave

Job summary

Honeywell International, Inc. is seeking a Field Service Manager in the United States (New Jersey) to lead a team of field service professionals and drive safe, efficient service delivery across a ~$25M P&L.

You will partner with sales, operations, engineering and others to achieve customer and business objectives. You will coach and develop technicians, optimize workforce planning, and use data to improve performance while ensuring safety and compliance.

Qualifications

• Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.
• Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

Skills

Field service leadership

People development

Analytical thinking

Customer engagement

Education

Bachelor's degree in Engineering or related field

Job description

Honeywell International, Inc. is seeking a Field Service Manager in the United States (New Jersey) to lead a team of field service professionals and drive safe, efficient service delivery across a ~$25M P&L.

You will partner with sales, operations, engineering and others to achieve customer and business objectives. You will coach and develop technicians, optimize workforce planning, and use data to improve performance while ensuring safety and compliance.