On-Site Field Service Manager — Lead a Digital Tech Team

Canon USA; Irvine (CA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon USA is seeking a Field Service Manager to lead a talented group of Digital Service Specialists who service Canon’s hardware and software solutions. You will hire, train, and develop the team, address customer issues promptly, and oversee warehousing related to merchandise and inventory.

You will champion ongoing education on new technologies and drive service excellence, enabling customers to stay productive. This full-time, on-site role offers a competitive compensation package.

Qualifications

• Bachelor's degree or equivalent experience plus 7+ years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with digital and electromechanical technology; knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle preferred.
• Strong communication skills and the ability to develop and lead a team.
• Excellent time management skills.

Responsibilities

• Oversee a team that services and supports specific business system products and services within a territory or assigned accounts, including hardware, document management solutions, and related software.
• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
• Manage warehousing processes as they relate to merchandise and inventory.
• Develop and educate the team on new technology in an evolving industry.

Skills

Team leadership

Service management

Field technical experience

Communication skills

Time management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Lotus Notes

Oracle

Internet

Job description

Canon USA is seeking a Field Service Manager to lead a talented group of Digital Service Specialists who service Canon’s hardware and software solutions. You will hire, train, and develop the team, address customer issues promptly, and oversee warehousing related to merchandise and inventory.

You will champion ongoing education on new technologies and drive service excellence, enabling customers to stay productive. This full-time, on-site role offers a competitive compensation package.