Field Service Manager

Canon U.S.A., Inc.; Irvine (CA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Employee referrals

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Manager to lead a team of Digital Service Specialists who support Canon’s hardware and software solutions and deliver superior customer service.

You will hire and train staff, manage service delivery across territories, and ensure customer satisfaction while coordinating warehousing and inventory processes. This role emphasizes leadership and technical excellence in a hardware/software context.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related experience and managing two or more full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with digital and electromechanical tech; knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle preferred.

Responsibilities

• Oversee a team that services and supports hardware, document management solutions, and related software.
• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues quickly to achieve high customer satisfaction.
• Oversee warehousing and inventory processes for merchandise.
• Develop and educate the team on new technology in a changing industry.

Skills

Leadership

Communication

Time management

Service management

Technical knowledge

Education

Bachelor's degree or equivalent experience

Tools

Oracle

Lotus Notes

Microsoft Office

Job description

About the Role

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Your Impact

We’re looking for a true go-getter to oversee:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

About You: The Skills & Expertise You Bring

Do you meet these requirements?

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills including the desire to develop and lead a team.
• Possess excellent time management skills.

We are providing the anticipated base salary range for this role: $70,310-$92,520 annually. This role is also eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.