Field Service Leader: Wireless & Security

Bearcom; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company Vehicle

401k Plan

Paid Holidays

Tuition Reimbursement

Job summary

BearCom is seeking a Field Service Manager to oversee the day-to-day operations of the Field Service Department in the assigned area. You will manage a technician and installer team, coordinate with Motorola and end customers, and drive installation and repair tasks to completion.

The role involves organizing field work, providing technical support, and overseeing diagnostics, maintenance, and FATP activities across wireless systems. Travel and on-call work may be required.

Qualifications

• 5+ years of leadership in technical management in wireless/related field.
• Experience developing and directing new business opportunities via customer interface and requirements gathering.
• Knowledge of vendor resources networks and complex project implementations.

Responsibilities

• Manage day-to-day operations of the Field Service Department in the assigned area.
• Serve as liaison between BearCom technicians and Motorola or end customers.
• Prepare quotes, bids, and schedules for installation and repair tasks.
• Organize and schedule upcoming field work and provide technical support in the field.
• Install, maintain, and service wireless communication equipment and related hardware.
• Lead FATP execution, site surveys, and customer acceptance testing per requirements.
• Provide coaching and training to field service technicians and installers.
• Travel and on-call work may be required; support multiple projects as needed.

Skills

Leadership

Project management

Customer relations

RF knowledge

Field service

Vendor network

Education

Engineering degree

Tools

MS Office

Job description

BearCom is seeking a Field Service Manager to oversee the day-to-day operations of the Field Service Department in the assigned area. You will manage a technician and installer team, coordinate with Motorola and end customers, and drive installation and repair tasks to completion.

The role involves organizing field work, providing technical support, and overseeing diagnostics, maintenance, and FATP activities across wireless systems. Travel and on-call work may be required.