Senior Wireless Field Service Manager

Bearcom Operating Llc; Garland (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Plan

Tuition Reimbursement

Job summary

BearCom is seeking a Field Service Manager to oversee day-to-day operations in the Field Service Department. You will manage a technician team, liaise with Motorola and customers, and drive installations, repairs, and service quality.

You will organize quotes, schedules, and field work, provide hands-on technical support, and ensure safety and efficient operation across wireless equipment installations. A 25% travel/on-call expectation is possible.

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
• Experience developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
• Knowledge of, and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Must possess understanding of business practices P&L responsibility.
• Must have excellent customer relationship skills.
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Technical leadership experience associated with wireless solutions.
• Technical leadership experience associated with multiple 2-way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
• Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
• Security Clearance is a plus.
• Must have a valid driver’s license and proof of insurance.

Responsibilities

• Manage field service projects and assignments.
• Act as direct liaison between BearCom technicians and Motorola or end customer.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provides technical support in field operations.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Deliver and execute customer FATP, site surveys and assessments.
• Handle training and coaching of field service technicians and installers.
• Occasionally travel and on-call may be required.

Skills

Leadership

Technical leadership

Vendor management

Customer relations

Project management

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

BearCom is seeking a Field Service Manager to oversee day-to-day operations in the Field Service Department. You will manage a technician team, liaise with Motorola and customers, and drive installations, repairs, and service quality.

You will organize quotes, schedules, and field work, provide hands-on technical support, and ensure safety and efficient operation across wireless equipment installations. A 25% travel/on-call expectation is possible.