Field Service Lead – Safety, Training & Ops (Tampa)

Otis Elevator Co.; Tampa (FL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, prescription drug, dental and

Vision coverage

Three weeks paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations in the Tampa, FL area. You will oversee day-to-day management and training of field staff, including employee selection, development, field training, and safety compliance.

You will report to the Service Sales manager in the Tampa, FL territory and lead field activities, ensuring safety, quality of service, and efficient use of resources while driving improvements and strong customer

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years).
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.
• Travel is required within your territory, driver’s license as required for your territory.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Communication skills

Teamwork

Education

High school education

BA/BS degree preferred

Job description

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations in the Tampa, FL area. You will oversee day-to-day management and training of field staff, including employee selection, development, field training, and safety compliance.

You will report to the Service Sales manager in the Tampa, FL territory and lead field activities, ensuring safety, quality of service, and efficient use of resources while driving improvements and strong customer