Field Service Support

NJ Tech; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

NJ Tech, located in New Orleans, is seeking a Field Service Support professional to provide technical assistance for hardware and software issues. This role involves diagnosing problems and guiding users through solutions, ensuring high-quality customer service and support.

The ideal candidate must have strong technical skills in Microsoft Windows and Office applications, alongside experience in active directory administration. Knowledge of help desk practices is critical for success in this position.

Qualifications

• Strong technical skills in Microsoft Windows desktop operating systems and productivity applications.
• Experience with MS Active Directory users and group management.
• Ability to provide on-call support for hardware, software, and network issues.

Responsibilities

• Coordinate with vendors for problem resolution.
• Guide users on desktop issues over the phone.
• Provide help desk support and customer service.

Skills

Technical skills in Microsoft Windows

MS Active Directory administration

On-call hardware and software support

Knowledge of MS Office 2007/2010

Customer service experience

Job description

NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full‑time staff or build the entire team; whichever you’re looking for. At NJTECH we analyze each and every aspect of our clients’ needs to improve it by leveraging technology.

Job Description

Role: Field Service Support

Location: New Orleans, LA

Responsibilities

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Provide specialized on‑call support for hardware, software, and network problem diagnosis and resolution for customer end users
• Strong knowledge of features of MS Office 2007/2010
• Familiar with common desktop issues and able to guide users on call to resolve them quickly
• Familiar with IP address/host name concepts required for RDP support
• Coordinate and manage relationships with vendors and support staff that provide hardware, software, and network problem resolution
• Help desk, customer service and support experience with problem solving involving hardware, software, and networks

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location