Field IT Technician – Lab & Remote Support (NJ)

Eurofins PSS Insourcing Solutions; South Brunswick (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision options

401(k) with company match

Paid vacation and holidays

Job summary

A leading testing and analytical services provider is seeking an experienced IT Field Service Technician for its New Jersey operations. The candidate will handle both remote and on-site technical support, ensuring connectivity and troubleshooting hardware/software issues. This field-based role requires excellent communication skills and the ability to support IT challenges across various levels. The position offers full-time benefits including medical coverage, 401(k), and paid time off.

Qualifications

• Minimum 3 years of Desktop Support experience with increasing responsibilities.
• 1 year minimum of Help Desk Support (or equivalent).
• Intermediate troubleshooting and repair of Windows OS's (Win10 and Win11).

Responsibilities

• Support localized laboratories in-person, 2-4 days per week.
• Provide remote support to laboratories across North America.
• Troubleshoot and resolve customer hardware and software issues.

Skills

Desktop Support

Help Desk Support

ServiceNow

Windows OS Troubleshooting

Microsoft Products Support

VPN and Remote Access Support

Network Connectivity

Job description

A leading testing and analytical services provider is seeking an experienced IT Field Service Technician for its New Jersey operations. The candidate will handle both remote and on-site technical support, ensuring connectivity and troubleshooting hardware/software issues. This field-based role requires excellent communication skills and the ability to support IT challenges across various levels. The position offers full-time benefits including medical coverage, 401(k), and paid time off.