Field Service Support Technician

Aespatech; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Aespatech is looking for a Field Service Support professional in New Orleans, LA. The ideal candidate will have strong technical skills in Microsoft Windows and experience with MS Active Directory. Responsibilities include diagnosing and resolving hardware, software, and network issues, and providing excellent customer support.

This role requires effective problem-solving abilities and experience in coordination with support staff and vendors. Join Aespatech to support our clients with your expertise!

Qualifications

• Strong technical skills in Microsoft Windows desktop operating systems and Office applications.
• Experience with MS Active Directory user management and policies.
• Ability to diagnose and resolve hardware, software, and network issues.

Responsibilities

• Provide On Call Support for hardware/software/network problems.
• Coordinate with vendors and support staff for issue resolution.
• Educate users on troubleshooting steps during calls.

Skills

Technical skills in Microsoft Windows OS

Administration of MS Active Directory

Customer service and support experience

Knowledge of RDP support

Job description

AespaTech offers Staffing Services to support your organization by delivering focused and timely results. Our staff is comprised of seasoned job acquisition and placement specialists, we have a proven system in place to screen, interview, evaluate and recruit qualified candidates by carefully matching consultants and client requirements.

Job Description

Role: Field Service Support

Location: New Orleans, LA

Job Description:

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer’s end users.
• Having good knowledge about the features of MS office 2007/2010.
• Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.
• Should be familiar with IP address/Host Name concept which is required to provide RDP support.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Additional Information

All your information will be kept confidential according to EEO guidelines.