On-Site IT Field Engineer | MSP Support (NJ)

Bit by Bit Inc; New Brunswick (NJ); On-site; USD 51,000 - 73,000; Part time

Benefits offered by this job

Company laptop

Mileage reimbursement

Paid travel time

Overtime

Job summary

Bit By Bit Inc. is seeking a Level 2 Field Engineer for on-site IT support across Northern New Jersey. The role involves client installations, troubleshooting, and ongoing technical support, with frequent travel to client sites and on-call responsiveness.

The ideal candidate has 3–5 years in IT support, MSP experience, strong problem-solving, and excellent communication. A valid US driver’s license and relevant certifications are a plus, with a company laptop and travel time provided.

Qualifications

• 3-5 years IT support experience, including field service or MSP environments.
• Previous experience working for a Managed Services Provider (MSP).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to work independently while collaborating effectively with a technical team.
• Bachelor's degree in a technical discipline, trade school education, or equivalent professional experience.
• Valid U.S. driver's license and reliable transportation.
• Technical certifications such as Microsoft, Apple, CompTIA, Cisco, VMware, or similar are considered an asset.

Responsibilities

• Provide onsite field visits and service dispatches with excellent customer service.
• Perform onsite installation, repair, maintenance, and testing of hardware, software, and IT systems.
• Diagnose technical issues and implement effective solutions.
• Provision and deploy new user workstations, laptops, mobile devices, and cloud accounts.
• Troubleshoot and support Windows, macOS, iOS, and Android devices.
• Provide onsite support for senior engineers during infrastructure implementations and escalated incidents.

Education

Bachelor's degree in a technical discipline, trade school education, or equivalent professional experience

Tools

Microsoft 365 Administration

Azure AD / Entra ID

Intune

SharePoint

RMM tools

PowerShell

Job description

Bit By Bit Inc. is seeking a Level 2 Field Engineer for on-site IT support across Northern New Jersey. The role involves client installations, troubleshooting, and ongoing technical support, with frequent travel to client sites and on-call responsiveness.

The ideal candidate has 3–5 years in IT support, MSP experience, strong problem-solving, and excellent communication. A valid US driver’s license and relevant certifications are a plus, with a company laptop and travel time provided.