Field Service Engineer, Ventilation – On-site & Remote

Nihon Kohden North America, Inc.

Baltimore (MD)

On-site

USD 80,000 - 105,000

Full time

15 hours ago
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Benefits offered by this job

Travel up to 75%

Job summary

Nihon Kohden America is seeking a Field Service Engineer to service ventilator systems, patient monitoring, and related devices. You will troubleshoot, repair, update software, and perform preventive maintenance to ensure safe operation.

Travel is around 75% with assignments in the Baltimore/Philadelphia region. You will collaborate with Biomed, IT, and clinical teams to resolve issues and maintain high customer satisfaction.

Qualifications

  • Associate’s degree in Biomedical Engineering, Electrical, Mechanical, IT or related field; Bachelor’s preferred.
  • 4+ years servicing ventilators or respiratory therapy equipment.
  • Certifications such as CompTIA Network+, CBET, BMET or military/clinical training preferred.
  • Experience diagnosing hardware, software, electrical, mechanical or networking issues.
  • Experience providing customer-facing technical support in healthcare or medical devices.
  • Basic knowledge of hospital networking and device connectivity.

Responsibilities

  • Service, maintain, troubleshoot ventilators, patient monitoring and related devices.
  • Provide on-site and remote technical support, including installation and training.
  • Diagnose hardware, software, pneumatic, electrical, mechanical, and connectivity issues.
  • Perform preventive maintenance per manufacturer specs and procedures.
  • Document service activities, status, and resolutions; manage tickets to resolution.
  • Coordinate with hospital clinical teams and internal experts to ensure safe operation.
  • Support integration and interoperability of NKA devices within customer environments.
  • Maintain current technical skills on ventilator technology and connectivity.

Skills

Technical Troubleshooting
Problem Solving
Customer Focus
Technical Communication
Clinical Environment Acumen
Healthcare Connectivity

Education

Associate degree in Biomedical Engineering
Electrical/Mechanical Engineering or related
Bachelor's degree preferred

Job description

Nihon Kohden America is seeking a Field Service Engineer to service ventilator systems, patient monitoring, and related devices. You will troubleshoot, repair, update software, and perform preventive maintenance to ensure safe operation.

Travel is around 75% with assignments in the Baltimore/Philadelphia region. You will collaborate with Biomed, IT, and clinical teams to resolve issues and maintain high customer satisfaction.

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