Field Service Engineer, Ventilation – On-site & Remote

Nihon Kohden North America, Inc.; Baltimore (MD); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Travel up to 75%

Job summary

Nihon Kohden America is seeking a Field Service Engineer to service ventilator systems, patient monitoring, and related devices. You will troubleshoot, repair, update software, and perform preventive maintenance to ensure safe operation.

Travel is around 75% with assignments in the Baltimore/Philadelphia region. You will collaborate with Biomed, IT, and clinical teams to resolve issues and maintain high customer satisfaction.

Qualifications

• Associate’s degree in Biomedical Engineering, Electrical, Mechanical, IT or related field; Bachelor’s preferred.
• 4+ years servicing ventilators or respiratory therapy equipment.
• Certifications such as CompTIA Network+, CBET, BMET or military/clinical training preferred.
• Experience diagnosing hardware, software, electrical, mechanical or networking issues.
• Experience providing customer-facing technical support in healthcare or medical devices.
• Basic knowledge of hospital networking and device connectivity.

Responsibilities

• Service, maintain, troubleshoot ventilators, patient monitoring and related devices.
• Provide on-site and remote technical support, including installation and training.
• Diagnose hardware, software, pneumatic, electrical, mechanical, and connectivity issues.
• Perform preventive maintenance per manufacturer specs and procedures.
• Document service activities, status, and resolutions; manage tickets to resolution.
• Coordinate with hospital clinical teams and internal experts to ensure safe operation.
• Support integration and interoperability of NKA devices within customer environments.
• Maintain current technical skills on ventilator technology and connectivity.

Skills

Technical Troubleshooting

Problem Solving

Customer Focus

Technical Communication

Clinical Environment Acumen

Healthcare Connectivity

Education

Associate degree in Biomedical Engineering

Electrical/Mechanical Engineering or related

Bachelor's degree preferred

Job description

Nihon Kohden America is seeking a Field Service Engineer to service ventilator systems, patient monitoring, and related devices. You will troubleshoot, repair, update software, and perform preventive maintenance to ensure safe operation.

Travel is around 75% with assignments in the Baltimore/Philadelphia region. You will collaborate with Biomed, IT, and clinical teams to resolve issues and maintain high customer satisfaction.