Ventilator Field Service Engineer - Onsite Medical Support

Nihon Kohden America; Columbus (OH); On-site; USD 80,000 - 105,000; Full time

Job summary

Nihon Kohden America is seeking a Field Service Engineer to support ventilator systems, patient monitoring devices, and related medical equipment. You will troubleshoot, perform preventive maintenance, installation, and software updates at customer sites and remotely as needed.

You will collaborate with hospital Biomed, Respiratory Therapy, Nursing, IT, and clinical teams to ensure safe, reliable operation and regulatory compliance of NKA solutions, while delivering exceptional customer service.

Qualifications

• Associate's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Respiratory Therapy, Information Technology, or a related technical discipline; Bachelor's degree preferred, relevant education and experience accepted in lieu of a degree.
• 4+ years of experience servicing, maintaining, troubleshooting, repairing, or supporting ventilators or respiratory therapy equipment.
• CompTIA Network+, CBET, BMET, military technical training, respiratory therapy certifications, or equivalent technical certifications preferred.
• Experience diagnosing and resolving hardware, software, electrical, mechanical, pneumatic, and system-performance issues.
• Experience providing customer-facing technical support in healthcare, biomedical, respiratory therapy, or medical device environments.
• Basic knowledge of hospital networking and wired and wireless device connectivity preferred.
• Knowledge of hospital clinical environments and customer-support practices preferred.
• Level and compensation depend on location, experience, education and skills.

Responsibilities

• Servicing, maintaining, and troubleshooting ventilator, patient monitoring, and related medical device systems.
• Provide on-site and remote technical support, including troubleshooting, repair, installation support, customer training, and technical guidance.
• Provide on-site diagnostic troubleshooting for hardware, software, pneumatic, electrical, mechanical, and connectivity issues.
• Perform preventive maintenance inspections and scheduled service activities in accordance with manufacturer specifications and company procedures.
• Provide installation, post-installation, preventive maintenance, and corrective maintenance support.
• Perform setup, calibration verification, operational testing, and validation activities to ensure equipment performance and regulatory compliance.
• Track and resolve service tickets promptly and effectively while ensuring optimal customer service.
• Provide timely and effective communication to customers regarding service expectations, arrival times, status updates, and follow-up activities.
• Work closely with Biomed, Respiratory Therapy, Nursing, IT, and clinical teams at customer locations.
• Support integration, connectivity, and interoperability of NKA medical device systems within customer environments when applicable.
• Demonstrate a basic understanding of hospital network infrastructure and troubleshoot device connectivity issues, escalating advanced networking issues when appropriate.
• Utilize troubleshooting techniques and analytical thinking skills to diagnose hardware, software, networking, pneumatic, mechanical, and system performance issues; determine corrective actions and resolve service tickets.
• Escalate complex technical issues appropriately while collaborating with Technical Support, Product Specialists, Engineering, Quality, and other internal teams to achieve timely resolution.
• Assist with compiling device information, service history, and inventory management documentation.
• Obtain and convey information as needed; document all problems, including root cause, corrective action, and resolution information.
• Accurately document service activities, equipment status, corrective actions, and maintenance records in accordance with company, regulatory, and quality system requirements.
• Work with NKA internal teams to ensure successful coordination and delivery of product support.
• Maintain and enhance technical skills related to ventilator technology, respiratory care applications, patient monitoring systems, hospital networking fundamentals, and emerging medical device technologies.
• Promote goodwill and a positive image of the Company.
• Demonstrate good judgment in the utilization of company credit cards while adhering to established business guidelines.
• Complete administrative requirements within expected timeframes.
• Maintain a professional appearance and conduct at all times.
• Adheres to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Skills

Technical Troubleshooting

Customer Focus

Technical Communication

Clinical Environment Acumen

Healthcare Technology Connectivity

English Proficiency

Independent & Team Work

Education

Associate's degree in Biomedical Engineering / Electrical / Mechanical / Respiratory Therapy / IT

Bachelor’s degree preferred

Job description

Nihon Kohden America is seeking a Field Service Engineer to support ventilator systems, patient monitoring devices, and related medical equipment. You will troubleshoot, perform preventive maintenance, installation, and software updates at customer sites and remotely as needed.

You will collaborate with hospital Biomed, Respiratory Therapy, Nursing, IT, and clinical teams to ensure safe, reliable operation and regulatory compliance of NKA solutions, while delivering exceptional customer service.