Field Service Engineer — Travel‑Heavy Technical Support Pro

IDEX Corporation; North Middleboro (MA); On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings

Paid time off

Job summary

IDEX Corporation is seeking a Field Service Engineer to provide on-site service, installation, commissioning, and preventive maintenance across customer sites in the United States. You will diagnose mechanical, electrical, and control issues, guide customers, and collaborate with engineering and sales teams to optimize equipment performance.

The role requires regular travel and a proactive approach to safety, documentation, and reporting while delivering excellent customer service.

Qualifications

• Field service, commissioning, equipment maintenance, or industrial technical support.
• Experience with industrial process or manufacturing equipment.
• Electrical, mechanical and controls troubleshooting.
• Experience working with customers in industrial settings.

Responsibilities

• Perform service, preventive maintenance, installation, commissioning at customer sites.
• Diagnose equipment issues and recommend corrective actions.
• Provide remote support and on-site guidance to customers.
• Prepare clear service reports and maintain safety documentation.

Skills

Fault-finding

Troubleshooting

Customer service

Communication

Project coordination

Education

Technical qualification or apprenticeship

Tools

JDE ERP

Concur

Service reporting systems

Job description

IDEX Corporation is seeking a Field Service Engineer to provide on-site service, installation, commissioning, and preventive maintenance across customer sites in the United States. You will diagnose mechanical, electrical, and control issues, guide customers, and collaborate with engineering and sales teams to optimize equipment performance.

The role requires regular travel and a proactive approach to safety, documentation, and reporting while delivering excellent customer service.