Field Service Engineer - Travel & On-Site Tech

IDEX Corporation; Massachusetts; On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings with company

PTO

Job summary

IDEX Corporation in Middleboro, MA is seeking a Field Service Engineer to install, service, and support a range of MPT equipment at customer sites. You will perform preventive maintenance, troubleshooting, and training, while coordinating with engineering and sales teams to resolve issues and improve equipment performance.

Travel is regular to customer facilities; you will document service activities, maintain safety standards, and provide clear reports.

Qualifications

• A relevant technical qualification, apprenticeship, or equivalent practical experience in mechanical, electrical, controls, mechatronics, or a related engineering discipline is preferred.
• Experience with industrial process or manufacturing equipment is beneficial.
• Strong fault-finding and troubleshooting capability is expected.

Responsibilities

• Perform service, preventive maintenance, troubleshooting, repair, installation, and commissioning activities at customer sites.
• Diagnose mechanical, electrical, controls, instrumentation, and process-related equipment issues within the individual's level of training and competence.
• Provide clear and accurate diagnosis of technical problems and recommend appropriate corrective actions.
• Support customers remotely when appropriate to assist with troubleshooting and resolution of equipment issues.
• Escalate complex technical issues to Engineering or other internal specialists when additional support is required.

Skills

Field service

Troubleshooting

Mechanical

Electrical systems

Customer service

Education

Technical qualification or apprenticeship in mechanical/electrical/controls/mechatronics

Tools

JDE ERP

Concur

MS Office

Job description

IDEX Corporation in Middleboro, MA is seeking a Field Service Engineer to install, service, and support a range of MPT equipment at customer sites. You will perform preventive maintenance, troubleshooting, and training, while coordinating with engineering and sales teams to resolve issues and improve equipment performance.

Travel is regular to customer facilities; you will document service activities, maintain safety standards, and provide clear reports.