Field Service Engineer – Onsite Tech & Travel

Flint Group; Elgin (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Xeikon is seeking a Field Service Engineer to diagnose, troubleshoot, repair, and maintain equipment at customer locations. The role emphasizes preventative maintenance, timely issue resolution, and thorough documentation.

The position requires extensive travel (up to 100%) and a strong technical background in electrical, mechanical, hardware, and software systems, with a focus on delivering excellent customer service.

Qualifications

• High School Diploma or GED required; Associate degree or technical certification preferred.
• Experience servicing digital printing presses, production equipment, or related industrial machinery is highly preferred.
• Strong technical aptitude to diagnose and resolve electrical, mechanical, hardware, and software issues.
• Knowledge of the printing, packaging, or graphic arts industry is a plus.
• Excellent customer service and communication skills with a professional, responsive approach.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain Xeikon equipment and related hardware and software systems at customer locations.
• Perform preventative maintenance, equipment inspections, upgrades, and installations to maximize performance and reliability.
• Respond to customer service requests and resolve technical issues in a timely and professional manner.
• Escalate unresolved issues to Technical Support Services and collaborate to achieve resolution.
• Maintain accurate service documentation, including labor hours, activity logs, and RMAs.
• Travel extensively to customer locations to provide onsite service and support.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Education

High School Diploma or GED

Associate Degree or technical certification

Tools

Microsoft Office

Service management software

Job description

Xeikon is seeking a Field Service Engineer to diagnose, troubleshoot, repair, and maintain equipment at customer locations. The role emphasizes preventative maintenance, timely issue resolution, and thorough documentation.

The position requires extensive travel (up to 100%) and a strong technical background in electrical, mechanical, hardware, and software systems, with a focus on delivering excellent customer service.