Field Service Engineer

IDEX Corporation; Middleborough (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

IDEX Corporation is seeking a Field Service Engineer to install, maintain, and repair industrial equipment at customer sites across the portfolio. This position requires regular travel to customer locations and the flexibility to respond to field needs.

The role involves diagnosing mechanical, electrical, controls, instrumentation, and process-related issues, providing on-site training, and collaborating with Engineering, Customer Service, and Sales to ensure equipment performance and customer

Qualifications

• Field service, commissioning, equipment maintenance, or industrial technical support.
• Experience working with industrial process or manufacturing equipment.
• Mechanical equipment fault finding and maintenance.
• Electrical, controls, instrumentation, and pneumatic troubleshooting.
• Experience working directly with customers in an industrial or manufacturing environment.
• A relevant technical qualification, apprenticeship, or equivalent practical experience is preferred.

Responsibilities

• Perform service, preventive maintenance, troubleshooting, repair, installation, and commissioning activities at customer sites.
• Diagnose mechanical, electrical, controls, instrumentation, and process-related equipment issues within the individual's level of training and competence.
• Provide clear and accurate diagnosis of technical problems and recommend appropriate corrective actions.
• Support customers remotely when appropriate to assist with troubleshooting and resolution of equipment issues.
• Provide customers' engineers and operators with appropriate technical guidance and equipment training.
• Escalate complex technical issues to Engineering or other internal specialists when additional support is required.

Skills

Field service

Troubleshooting

Customer interaction

Mechanical/electrical

Education

Technical qualification

Job description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Overall purpose of role:

The Field Service Engineer is responsible for providing professional, responsive technical service and support to customers across the MPT product portfolio. The position performs installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support activities at customer sites.

The Field Service Engineer serves as a key technical interface with customers and works closely with Technical Sales Coordinators, Engineering, Customer Service, Planning, and Regional Sales Managers to resolve technical issues, support equipment performance, and identify opportunities to further support our customers.

The position requires regular travel to customer locations and the flexibility to respond to customer requirements at short notice when necessary.

Key Responsibilities: Responsibilities include, but are not limited to:

Field Service & Technical Support:

• Perform service, preventive maintenance, troubleshooting, repair, installation, and commissioning activities at customer sites.
• Diagnose mechanical, electrical, controls, instrumentation, and process-related equipment issues within the individual's level of training and competence.
• Provide clear and accurate diagnosis of technical problems and recommend appropriate corrective actions.
• Support customers remotely when appropriate to assist with troubleshooting and resolution of equipment issues.
• Provide customers' engineers and operators with appropriate technical guidance and equipment training.
• Escalate complex technical issues to Engineering or other internal specialists when additional support is required.

Customer Support

• Represent the company professionally during all customer interactions and site visits.
• Communicate clearly with customers regarding work performed, equipment condition, outstanding issues, and recommended follow-up actions.
• Coordinate feedback and technical information between customers and relevant internal departments.
• Develop strong working relationships with customers and contribute to a positive overall customer experience.
• Recognize potential requirements for spare parts, service, upgrades, training, or additional technical support and communicate these opportunities to the appropriate internal team.

Service Planning & Documentation

• Work closely with the Field Service team, Technical Sales Coordinators, and Regional Sales Managers to coordinate and support customer site visits.
• Plan and book travel and accommodation associated with assigned service activities in accordance with company policies.
• Prepare and maintain required risk assessments, method statements, permits, and other site documentation.
• Complete clear, accurate, descriptive, and timely service reports following each customer visit.
• Maintain appropriate technical and safety documentation required to perform on-site services.
• Submit timesheets, travel expenses, and other required administrative documentation accurately and on time.
• Support the preparation of spare parts and service quotations when required.

Health, Safety & Compliance

• Perform all work in accordance with company and customer health and safety requirements.
• Complete appropriate risk assessments before and during customer site activities.
• Maintain required safety qualifications, certifications, and contractor documentation.
• Identify and communicate unsafe conditions or practices encountered during field activities.
• Follow customer site procedures and applicable company policies at all times.

Organizational Relationships

• End users and customers
• Field Service team members
• Technical Sales Coordinators
• Regional Sales Managers
• Engineering
• Customer Service and Planning teams
• Aftermarket and spare parts teams

Qualifications & Experience

• Field service, commissioning, equipment maintenance, or industrial technical support.
• Experience working with industrial process or manufacturing equipment.
• Mechanical equipment fault finding and maintenance.
• Electrical, controls, instrumentation, and pneumatic troubleshooting.
• Experience working directly with customers in an industrial or manufacturing environment.

A relevant technical qualification, apprenticeship, or equivalent practical experience in mechanical, electrical, controls, mechatronics, or a related engineering discipline is preferred.

Technical