Field Service Engineer – On-Site Tech & Customer Support

IDEX Corporation; Middleborough (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

IDEX Corporation is seeking a Field Service Engineer to install, maintain, and repair industrial equipment at customer sites across the portfolio. This position requires regular travel to customer locations and the flexibility to respond to field needs.

The role involves diagnosing mechanical, electrical, controls, instrumentation, and process-related issues, providing on-site training, and collaborating with Engineering, Customer Service, and Sales to ensure equipment performance and customer

Qualifications

• Field service, commissioning, equipment maintenance, or industrial technical support.
• Experience working with industrial process or manufacturing equipment.
• Mechanical equipment fault finding and maintenance.
• Electrical, controls, instrumentation, and pneumatic troubleshooting.
• Experience working directly with customers in an industrial or manufacturing environment.
• A relevant technical qualification, apprenticeship, or equivalent practical experience is preferred.

Responsibilities

• Perform service, preventive maintenance, troubleshooting, repair, installation, and commissioning activities at customer sites.
• Diagnose mechanical, electrical, controls, instrumentation, and process-related equipment issues within the individual's level of training and competence.
• Provide clear and accurate diagnosis of technical problems and recommend appropriate corrective actions.
• Support customers remotely when appropriate to assist with troubleshooting and resolution of equipment issues.
• Provide customers' engineers and operators with appropriate technical guidance and equipment training.
• Escalate complex technical issues to Engineering or other internal specialists when additional support is required.

Skills

Field service

Troubleshooting

Customer interaction

Mechanical/electrical

Education

Technical qualification

Job description

IDEX Corporation is seeking a Field Service Engineer to install, maintain, and repair industrial equipment at customer sites across the portfolio. This position requires regular travel to customer locations and the flexibility to respond to field needs.

The role involves diagnosing mechanical, electrical, controls, instrumentation, and process-related issues, providing on-site training, and collaborating with Engineering, Customer Service, and Sales to ensure equipment performance and customer