Field Service Engineer — On-Site Tech & Customer Support

IDEX Corporation; Westwood (MA); On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings program

Paid time off (PTO)

Job summary

IDEX Corporation is seeking a Field Service Engineer to deliver professional on-site service and support across the MPT product portfolio. The role involves installation, preventive maintenance, troubleshooting, and training at customer sites with regular travel.

The candidate will work closely with Engineering, Sales, and Customer Service teams to resolve issues, improve equipment performance, and identify renewal opportunities.

Qualifications

• Field service, commissioning, equipment maintenance, or industrial technical support.
• Experience with industrial process or manufacturing equipment.
• Electrical, controls, instrumentation, and pneumatic troubleshooting.
• Customer-facing experience in an industrial setting.
• Technical qualification or apprenticeship preferred.

Responsibilities

• Perform service, preventive maintenance, troubleshooting, repair, installation, and commissioning activities at customer sites.
• Diagnose mechanical, electrical, controls, instrumentation, and process-related equipment issues within the individual's level of training and competence.
• Provide clear and accurate diagnosis of technical problems and recommend appropriate corrective actions.
• Support customers remotely when appropriate to assist with troubleshooting and resolution of equipment issues.
• Provide customers’ engineers and operators with appropriate technical guidance and training.
• Escalate complex technical issues to Engineering or other internal specialists when additional support is required.

Skills

Field service

Industrial equipment

Fault finding

Electrical troubleshooting

Customer interaction

Education

Technical qualification / apprenticeship

Tools

JDE ERP

Concur

Microsoft Office

Job description

IDEX Corporation is seeking a Field Service Engineer to deliver professional on-site service and support across the MPT product portfolio. The role involves installation, preventive maintenance, troubleshooting, and training at customer sites with regular travel.

The candidate will work closely with Engineering, Sales, and Customer Service teams to resolve issues, improve equipment performance, and identify renewal opportunities.