Travel‑Heavy Field Service Engineer: Onsite Tech & Support

Microfluidics Corporation

Huckleberry Corner (MA)

On-site

USD 69,000 - 104,000

Full time

4 days ago
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Benefits offered by this job

Health benefits
401(k) retirement savings with company
PTO

Job summary

IDEX is seeking a Field Service Engineer to install, commission, troubleshoot, and maintain MPT product portfolio equipment at customer sites in the US. You will travel regularly, work with engineering and sales teams, and provide onsite and remote technical support to ensure equipment performance.

The role requires strong fault-finding, customer communication, and safety compliance. Travel may be domestic and international as needed, with a comprehensive benefits package and growth

Qualifications

  • Experience in field service, commissioning, equipment maintenance or industrial technical support.
  • Experience with industrial process or manufacturing equipment is preferred.
  • Mechanical/electrical fault finding and maintenance experience desired.

Responsibilities

  • Perform service, preventive maintenance, troubleshooting, repair, installation and commissioning at customer sites.
  • Diagnose mechanical, electrical, controls, instrumentation issues and recommend corrective actions.
  • Provide remote support to customers to resolve equipment issues.
  • Provide technical guidance and training to customers’ engineers and operators.
  • Escalate complex issues to engineering or specialists as needed.
  • Prepare accurate service reports and maintain safety documentation.

Skills

Field service experience
Troubleshooting
Customer service
Electrical/controls
Travel readiness

Education

Technical qualification or apprenticeship (mechanical/electrical/mechatronics)

Tools

Microsoft Office
JDE ERP
Concur

Job description

IDEX is seeking a Field Service Engineer to install, commission, troubleshoot, and maintain MPT product portfolio equipment at customer sites in the US. You will travel regularly, work with engineering and sales teams, and provide onsite and remote technical support to ensure equipment performance.

The role requires strong fault-finding, customer communication, and safety compliance. Travel may be domestic and international as needed, with a comprehensive benefits package and growth

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