Field Service Engineer – Travel‑Heavy Tech & Training

Franklin Electric; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Parental leave

On-site café

Tuition reimbursement

401(k) with matching

Health, dental, vision

Disability insurance

Wellness programs

Job summary

Franklin Electric is seeking a training-focused engineer in the Northeast US who will deliver technical training to distributors, contractors, dealers, and installers, and oversee product testing and installation support.

The role includes presenting Franklin Electric products at trade shows, gathering market insights, and producing routine and special reports for site and customer analysis. Extensive travel is required.

Qualifications

• Bachelor’s degree in Business Administration, Computer Technology, Engineering, or a related field — or equivalent relevant experience.
• Three to five years of related water systems or industry experience (preferred).
• Travels 70 percent of the time, including up to 50 percent overnight travel.

Responsibilities

• Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
• Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
• Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
• Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
• Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
• Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Skills

Training delivery

Technical troubleshooting

Product demonstrations

Customer communication

Travel 70%

Education

Bachelor's degree or equivalent

Job description

Franklin Electric is seeking a training-focused engineer in the Northeast US who will deliver technical training to distributors, contractors, dealers, and installers, and oversee product testing and installation support.

The role includes presenting Franklin Electric products at trade shows, gathering market insights, and producing routine and special reports for site and customer analysis. Extensive travel is required.