Field Service Engineer – Water Systems | Travel 70%

Franklin Electric; Massachusetts; Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Tuition reimbursement

On-site cafe

Health, dental, vision, life insurance

401(k) with matching

Professional development

Job summary

Franklin Electric is seeking a field-facing engineer/trainer to deliver technical training and support for water systems in the Northeast US. The role involves testing, troubleshooting, product installations, and representing Franklin Electric at events.

The candidate will travel ~70% of the time (up to 50% overnight), engage with distributors, dealers, and installers, and prepare reports on customer needs and site issues. A related bachelor’s degree is required.

Qualifications

• Three to five years of related water systems or industry experience (preferred).
• Bachelor’s degree in Business Administration, Computer Technology, Engineering, or related field — or equivalent relevant experience (required).
• Travels 70 percent of the time, including up to 50 percent overnight travel.

Responsibilities

• Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
• Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
• Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
• Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
• Writes and submits weekly reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
• Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.

Skills

Training delivery

Technical troubleshooting

Product demonstrations

Written reporting

Communication

Education

Bachelor’s degree in Business Administration, Computer Technology, Engineering

Job description

Franklin Electric is seeking a field-facing engineer/trainer to deliver technical training and support for water systems in the Northeast US. The role involves testing, troubleshooting, product installations, and representing Franklin Electric at events.

The candidate will travel ~70% of the time (up to 50% overnight), engage with distributors, dealers, and installers, and prepare reports on customer needs and site issues. A related bachelor’s degree is required.