Field Service Engineer, Semiconductor Metrology

Nova Measuring Instruments; Portland (OR); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Nova Measuring Instruments seeks a Service Engineer in USA, Portland to provide product support at customer sites. You will join the Global Service Group to support a large install base in semiconductor manufacturing.

Responsibilities include training, installing, and supporting Nova products, leading field escalations, and collaborating on product evaluations and upgrades. Travel up to 30% may be required.

Qualifications

• Practical Eng. in Electronics/Mechanical - Must.
• B.Sc. in Electronics/Mechanical Engineering or equivalent—Advantage.
• Minimum 2 years of experience as Support Engineer - Must.
• Experience in semiconductor industry or capital equipment manufacturers - Advantage.
• Excellent level of English—both spoken and technical - Must.
• Knowledge of SECS/ HSMS protocols.
• Willingness to travel 30% of the time.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.

Responsibilities

• Implement the Customer Support Policy for the OEM End User.
• Support OEM partners and End Users under warranty and service agreements.
• Maintain training for all users, including OEM and End Users.
• Maintain proper reporting methods for all activities of customer support per guidelines.
• Lead technical field escalation.
• Participate in product evaluations at customer sites and advocate for needs in the roadmap.
• Assist in new equipment integration, add-ons, and upgrades.
• Provide feedback to headquarters from customer experience.
• Support the customer beyond the defined working schedule as required.

Skills

Excellent English

Troubleshooting

Communication

Team player

Service oriented

Education

B.Sc. in Electronics/Mechanical Eng.

Practical Engineering in Electronics/Mechanical

Job description

Nova Measuring Instruments seeks a Service Engineer in USA, Portland to provide product support at customer sites. You will join the Global Service Group to support a large install base in semiconductor manufacturing.

Responsibilities include training, installing, and supporting Nova products, leading field escalations, and collaborating on product evaluations and upgrades. Travel up to 30% may be required.