Senior Field Service Engineer: Metrology & Inspection

Onto Innovation; Hillsboro (OR); On-site; USD 83,360 - 125,040; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401(k) with match

ESPP

Wellness programs

Job summary

Onto Innovation, a leader in semiconductor metrology and inspection, seeks a Field Service Engineer (Level 3) based in Portland, OR. You will be the primary technical contact for customers, ensuring on-site installation, calibration, maintenance and repair of metrology tools.

The role combines hands-on engineering with customer interaction, troubleshooting complex systems, delivering detailed service reports, and supporting beta programs to help advance next‑generation products.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field.
• Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
• Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
• Working knowledge of semiconductor process and/or metrology inspection equipment.
• Strong mechanical and electrical aptitude; electronics experience preferred.
• Familiarity with semiconductor safety, ergonomics, and yield requirements.
• Basic software troubleshooting skills.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools.
• Diagnose and resolve complex hardware and software issues independently or with engineering teams.
• Manage escalations and critical customer situations effectively.
• Act as the primary liaison between the factory and customers for data collection and reliability analysis.
• Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates.
• Deliver feedback to engineering on serviceability, reliability, and installation metrics.
• Support beta programs at customer sites and engineering centers.
• Provide technical phone support and participate in on-call rotations.

Skills

Field service

Troubleshooting

Electrical aptitude

Mechanical aptitude

Semiconductor equipment

Technical communication

Education

Bachelor’s degree in engineering

Associate degree or technical certification

Tools

Metrology tools

Inspection equipment

Job description

Onto Innovation, a leader in semiconductor metrology and inspection, seeks a Field Service Engineer (Level 3) based in Portland, OR. You will be the primary technical contact for customers, ensuring on-site installation, calibration, maintenance and repair of metrology tools.

The role combines hands-on engineering with customer interaction, troubleshooting complex systems, delivering detailed service reports, and supporting beta programs to help advance next‑generation products.