Global Field Service Engineer - Semiconductor Metrology

Nova Measuring Instruments; Hillsboro (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Nova Measuring Instruments in Hillsboro, OR is seeking a Field Service Engineer who will support customer-site metrology systems, install, troubleshoot, and upgrade equipment, and coordinate with R&D for new product technology.

Ideal candidates hold a BS in Electrical or Mechanical Engineering, demonstrate strong mechanical/electrical aptitude, and have first-rate troubleshooting skills. Travel, training, and strict safety adherence are part of the role.

Qualifications

• BS in Electrical / Mechanical Engineering or equivalent experience.
• Strong mechanical and electrical aptitude with independent troubleshooting ability.
• First level software troubleshooting and support.
• Experience with multi-discipline semiconductor metrology equipment.
• Working knowledge of SECS/HSMS and equipment integration.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.

Responsibilities

• Support Nova and End Users service as defined under Nova's warranty and service support agreements.
• Maintain proper reporting methods for all activities of customer support as defined by the Service Manager.
• Assist in new equipment installations, add-ons, and upgrades.
• Provide feedback to the US headquarters based on experience gained with customers.
• Produce regular reports to customer and Nova management.
• Provide customer training and retraining.
• Ensure an adequate level of know how among customers' users.
• Manage Nova's parts inventory at the locations assigned to this position.
• Assist in setting Nova's spare parts stock policy and maintain proper levels of stock.
• Repair parts and components according to general service policy.
• Verify that spare systems are stored properly and are available without delay when needed.
• Provide sales support and sales-related information.
• Collaborate with sales and customer on-site evaluations.
• Be familiar with customer operating methods, procedures, and policy.
• Adhere to customers' site policies and guidelines with regards to safety, performance and behavior.
• Maintain customers' information with the utmost confidentiality.
• Be polite, cordial, considerate, and respectful when communicating with customers.
• Provide customer support during working schedule defined by service contract.
• Be prepared to support the customer beyond the defined working schedule as required.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Software troubleshooting

Semiconductor metrology experience

Education

Bachelor of Science in Electrical/Mechanical Engineering

Tools

SECS/HSMS

Job description

Nova Measuring Instruments in Hillsboro, OR is seeking a Field Service Engineer who will support customer-site metrology systems, install, troubleshoot, and upgrade equipment, and coordinate with R&D for new product technology.

Ideal candidates hold a BS in Electrical or Mechanical Engineering, demonstrate strong mechanical/electrical aptitude, and have first-rate troubleshooting skills. Travel, training, and strict safety adherence are part of the role.