Senior Field Service Engineer - Semiconductor Metrology

Nova Ltd.; Hillsboro (OR); On-site; USD 70,000 - 110,000; Full time

Job summary

Nova Ltd. in Hillsboro, OR seeks a Field Service Engineer to support our semiconductor metrology systems at customer sites. You will perform engineering and technical activities, collaborating with R&D to direct product development and ensure high‑quality service delivery.

The role requires troubleshooting, installation support, spare parts coordination, and close collaboration with customers and our US headquarters. Shift flexibility is needed.

Qualifications

• BS in Electrical or Mechanical Engineering or equivalent experience.
• Strong mechanical and electrical aptitude with independent troubleshooting.
• First level software troubleshooting and support.
• Experience with multi-discipline semiconductor metrology equipment preferred.
• Working knowledge of integration with different equipment platforms and SECS/HSMS protocols.

Responsibilities

• Support Nova and End Users service as defined under Nova’s warranty and service support agreements.
• Maintain proper reporting methods for all activities of customer support as defined by the Service Manager.
• Assist in new equipment installations, add-ons, and upgrades.
• Provide feedback to the US headquarters based on experience with customers.
• Produce regular reports to customer and Nova management.
• Provide customer training and retraining.
• Ensure an adequate level of know-how among customers’ users.
• Manage Nova’s parts inventory at assigned locations.
• Assist in setting Nova’s spare parts stock policy and maintain stock levels.
• Repair parts and components according to general service policy.
• Verify spare systems are stored properly and are available without delay when needed.
• Provide sales support and sales related information.
• Collaborate with sales and customer on-site evaluations.
• Be familiar with customer operating methods, procedures, and policy.
• Adhere to customers’ site policies and guidelines on safety, performance and behavior.
• Maintain customers’ information with confidentiality.
• Be polite and respectful when communicating with customers.
• Provide customer support during working schedule defined by service contract.
• Be prepared to support the customer beyond the defined working schedule as required.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Software troubleshooting

Semiconductor metrology

SECS/HSMS

Equipment integration

Shift work

Education

Bachelor's degree in Electrical/Mechanical Engineering

Tools

SECS/HSMS protocols

Job description

Nova Ltd. in Hillsboro, OR seeks a Field Service Engineer to support our semiconductor metrology systems at customer sites. You will perform engineering and technical activities, collaborating with R&D to direct product development and ensure high‑quality service delivery.

The role requires troubleshooting, installation support, spare parts coordination, and close collaboration with customers and our US headquarters. Shift flexibility is needed.