Senior Field Service Engineer - Metrology & Semiconductors

Nova Ltd.; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Nova is seeking a Field Service Engineer to support our metrology systems at customer sites, coordinating with R&D for new product directions. This full-time role requires travel to customer locations and strong teamwork across multiple disciplines to ensure service delivery and ongoing customer satisfaction.

Ideal candidates have a technical degree, 3+ years of field service experience in semiconductor metrology, and the ability to troubleshoot complex equipment with minimal supervision.

Qualifications

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience.
• Minimum 3 years of experience.
• Ability to perform manual and physical labor in cleanroom environment.
• Must be able to bend, crawl & work in and around systems within semiconductor fab.
• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered.
• First level software troubleshooting and support.
• Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience.
• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.

Responsibilities

• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by Service Manager
• Assist in new equipment installations, “add-ons,” and upgrades
• Produce regular reports to customer and Nova management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers’ ‘users’
• Manage Nova’s parts inventory at the locations assigned to this position
• Assist in setting Nova’s spare parts to maintain proper levels of stock in accordance with Company policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
• Maintain customers’ information with the utmost confidentiality
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

Skills

Team collaboration

Problem solving

Analytical skills

Communication skills

Semiconductor knowledge

Project management

Customer relations

Escalation management

Self-motivation

Education

Bachelor's degree in Electrical/Mechanical Engineering

Job description

Nova is seeking a Field Service Engineer to support our metrology systems at customer sites, coordinating with R&D for new product directions. This full-time role requires travel to customer locations and strong teamwork across multiple disciplines to ensure service delivery and ongoing customer satisfaction.

Ideal candidates have a technical degree, 3+ years of field service experience in semiconductor metrology, and the ability to troubleshoot complex equipment with minimal supervision.