IM Service Expert - Relocation to USA

Nova Measuring Instruments; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Nova Measuring Instruments seeks a Service Engineer in USA, Portland to provide product support at customer sites. You will join the Global Service Group to support a large install base in semiconductor manufacturing.

Responsibilities include training, installing, and supporting Nova products, leading field escalations, and collaborating on product evaluations and upgrades. Travel up to 30% may be required.

Qualifications

• Practical Eng. in Electronics/Mechanical - Must.
• B.Sc. in Electronics/Mechanical Engineering or equivalent—Advantage.
• Minimum 2 years of experience as Support Engineer - Must.
• Experience in semiconductor industry or capital equipment manufacturers - Advantage.
• Excellent level of English—both spoken and technical - Must.
• Knowledge of SECS/ HSMS protocols.
• Willingness to travel 30% of the time.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.

Responsibilities

• Implement the Customer Support Policy for the OEM End User.
• Support OEM partners and End Users under warranty and service agreements.
• Maintain training for all users, including OEM and End Users.
• Maintain proper reporting methods for all activities of customer support per guidelines.
• Lead technical field escalation.
• Participate in product evaluations at customer sites and advocate for needs in the roadmap.
• Assist in new equipment integration, add-ons, and upgrades.
• Provide feedback to headquarters from customer experience.
• Support the customer beyond the defined working schedule as required.

Skills

Excellent English

Troubleshooting

Communication

Team player

Service oriented

Education

B.Sc. in Electronics/Mechanical Eng.

Practical Engineering in Electronics/Mechanical

Job description

The service team at Nova is looking for a Service Engineer located in USA, Portland to provide product support at Nova customers.

In this role you'll be joining the Global Service Group at Nova. We provide service on a large-scale install base, at leading semiconductor manufacturers worldwide.

Responsible for training, installing, and supporting all Nova products at customer sites in USA with mainly Intel.

We foster teamwork, excellence, and innovation, making customer success our main goal.

Responsibilities

What you will be doing

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the territory.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel.
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Lead technical field escalation.
• Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
• Assist in new equipment integration, "add-ons," and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Support the customer beyond the defined working schedule as required.

Requirements

• Practical Eng. in Electronics/Mechanical or equivalent - Must
• B.Sc. in Electronics/Mechanical Engineering or equivalent— Advantage
• Minimum 2 years of experience as Support Engineer-Must
• Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers- Advantage
• Excellent level of English—both spoken and technical-Must
• Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Strong mechanical and electrical aptitude with independent troubleshooting ability.
• First level software troubleshooting and support
• Data analysis capabilities /8D failure analysis/structured problem-solving advantage.
• Ability to travel 30% of the time.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements

That special something you bring in

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
• Team player
• Service oriented

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [emailprotected]