Field Service Engineer, Medical Dispensing Systems

BD

Pensacola (FL)

On-site

USD 39,000 - 62,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

401(k)

Paid time off

Education assistance

Job summary

BD is seeking a Field Service Engineer to provide remote and on-site support for Pyxis automated dispensing systems across the assigned Florida region. The role requires troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

The FSE field-based position involves daily travel within the territory, with overnight travel as needed.

Qualifications

High School or GED required.
1–3 years hardware, software, and IT support experience.
Professional written and oral English communication.
Proficiency with Windows OS, networking, and diagnostic instruments.
Experience with remote and on-site technical support.
Willingness to travel and accommodate 24x7 on-call service.

Responsibilities

Provide remote and on-site technical support for BD automated dispensing systems.
Respond to and resolve work orders within SLAs; diagnose hardware/software issues.
Perform preventive maintenance, installations, repairs, and calibrations.
Maintain inventory of spare parts and company assets.
Document service activities, expenses, and time logs.
Collaborate with Sales and Implementation teams for deployments.