Field Service Engineer - Precision Metrology (Remote/Travel)

L.S. Starrett Company; Providence (RI); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

401(k) with employer matching

Professional development opportunities

Job summary

L.S. Starrett Company is seeking a Field Service Technician to install, calibrate, and service advanced metrology systems at customer facilities. This remote/field-based role requires frequent travel and coordination with customers, Sales, and Engineering teams.

You will diagnose issues across mechanical, electrical, software, and application areas, provide on-site and remote support, and train customers on operation and best practices while ensuring accurate documentation and reporting.

Qualifications

• Associate degree or equivalent technical experience in electronics/mechatronics.
• Experience with industrial equipment and automation systems.
• Valid driver's license and willingness to travel frequently.
• Ability to work Monday–Friday 8:00–17:00 with travel flexibility.

Responsibilities

• Install, calibrate, and validate precision measurement equipment at customer sites.
• Perform preventive maintenance, diagnose issues, and repair equipment.
• Troubleshoot mechanical, electrical, software, and application problems.
• Provide on-site and remote technical support and customer training.
• Complete service reports, time records, and documentation.
• Maintain tools and inventory; collaborate with Sales, Engineering, and Distributors.
• Support shows and product demonstrations as needed.
• Identify upgrade opportunities and equipment retrofits.
• Follow safety, quality, cybersecurity, and site requirements.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Problem solving

Understanding schematics

Interpersonal communication

Independent work

Adaptability

Customer-facing service

Education

Associate degree or equivalent

Tools

Vision systems

Optical comparators

CMMs

Industrial automation systems

Job description

L.S. Starrett Company is seeking a Field Service Technician to install, calibrate, and service advanced metrology systems at customer facilities. This remote/field-based role requires frequent travel and coordination with customers, Sales, and Engineering teams.

You will diagnose issues across mechanical, electrical, software, and application areas, provide on-site and remote support, and train customers on operation and best practices while ensuring accurate documentation and reporting.