Connecticut - Field Service Technician

Flint Group; Connecticut; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Overtime eligible

Health insurance

Disability insurance

401(k) matching

Paid time off

Training & advancement

Job summary

Xeikon America is seeking a Field Service Technician based near the Manchester, CT area to support digital printing solutions. You will manage customer communication, diagnose and repair on-site, and handle parts logistics while travelling regularly.

Requirements include a technical degree or certification and strong mechanical, electrical, and computer skills. Travel up to 70% and on-call weekends should be anticipated. Competitive pay and extensive on-site training are offered.

Qualifications

• Degree or certification in electrical engineering or technical field preferred.
• Strong mechanical, electrical, and computer skills.
• Experience in field service and travel is beneficial.
• Ability to communicate with customers and read technical documentation.

Responsibilities

• Customer communication: inform customers about call activities, arrival times, planned calls.
• Troubleshooting & repairs: diagnose failures and perform on-site repairs.
• Inventory management: maintain parts inventory and ship parts after service calls.
• Reporting: provide real-time updates on service call activities.
• Special projects: participate in special projects as requested.

Skills

Mechanical

Electrical

Computer skills

Field experience

Printing industry

Organizational skills

Leadership

Problem-solving

Prioritization

Education

Electrical engineering degree

Job description

About the job Connecticut - Field Service Technician

Job Title: Field Service Technician (956)
Company: Xeikon America
Location: Manchester, CT Area
Job Type: Full-time | On the road
Pay: $28.00 - $30.00 per hour

About Us:

Xeikon, headquartered just outside of Chicago in Elgin, IL, specializes in designing, building, installing, and maintaining complete digital printing solutions for labels, packaging, document, commercial, and folding carton applications.

Job Description:

As a Field Service Technician, you will play a vital role in ensuring the smooth operation of our digital printing solutions. Based in the Manchester, CT area, your primary responsibilities will include:

• Customer Communication: Keep customers informed about all call activities, including scheduled arrival times, planned calls, and any deviations.
• Troubleshooting & Repairs: Diagnose failures and perform on-site repairs following company guidelines.
• Inventory Management: Maintain parts inventory and handle shipping of parts as needed after service calls.
• Reporting: Provide real-time updates throughout the day on service call activities and report any issues needing further attention.
• Special Projects: Participate in special projects as requested.

Profile:

We are seeking candidates with the following qualifications:

• Education: Degree or certification in electrical engineering or a technical field is a plus.
• Skills:
  • Strong mechanical, electrical, and computer skills are essential.
  • Previous field experience and familiarity with "road warrior" travel are advantageous.
  • Knowledge of the printing industry is a plus.
  • Excellent organizational, leadership, interpersonal, and computer skills.
  • Problem-solving and troubleshooting abilities.
  • Ability to handle multiple priorities, meet deadlines, and manage work-related stress.
• Physical Requirements:
  • Regularly lift and/or move up to 25 lbs, frequently lift or move up to 50 lbs, and occasionally move more than 100 lbs.
• Travel: Willingness to travel 70% of the time with little notice; flexibility to work on-call, including weekends.

What We Offer:

• Competitive hourly rate and overtime (including travel time).
• Medical, dental, and vision insurance.
• Short- and long-term disability.
• 401(k) with matching.
• Paid time off.
• Extensive training with opportunities for skill growth and career advancement in a promote-from-within culture.

Xeikon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.